Cozy Bath Gift Set

RETURNS

Due to the nature of our handmade products, we cannot accept returns. We can offer a replacement or shop credit on a case-by-case basis. Please feel free to reach out to us at hello@mettagood.com if you have any concerns regarding your purchase.

REFUNDS (IF APPLICABLE)

Due to the nature of our handmade products, we cannot accept returns. We can offer a replacement or shop credit on a case-by-case basis. Please feel free to reach out to us at hello@mettagood.com if you have any concerns regarding your purchase.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

hello@mettagood.com.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nicole@mettagood.com and send your item to: 1258 Fitzgerald #103, San Francisco, CA 94124.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

SHIPPING

Average order ships for $4.50 - $15 depending on the weight of the shipment. Shipping times vary from 3-7 business days. 

To return your product, you should mail your product to: 1258 Fitzgerald #103, San Francisco, CA 94124.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please also keep in mind that our natural products are handmade with raw ingredients so there will be slight variations from batch to batch.

Due to the nature of our handmade products, we cannot accept returns. We can offer a replacement or shop credit on a case-by-case basis. Please feel free to reach out to us at hello@mettagood.com if you have any concerns regarding your purchase.